Sales Policy

At UrbanHivez, we are committed to providing a seamless shopping experience for our customers. Please review our Sales Policy to understand our terms regarding orders, payments, shipping, and more.

1. Order Process

✔ Placing an Order: Orders can be placed directly on our website UrbanHivez.com.
✔ Order Confirmation: You will receive an email confirmation once your order is successfully placed.
✔ Order Changes & Cancellations: Changes or cancellations can be made within 12 hours of purchase by contacting info@crispevis.xyz.

2. Pricing & Payments

✔ Transparent Pricing: All prices on our website are listed in USD and include applicable taxes.
✔ Accepted Payment Methods: We accept credit/debit cards, PayPal, and other secure payment options.
✔ Secure Transactions: All payments are processed securely to protect your personal and financial information.

3. Shipping & Delivery

✔ Processing Time: Orders are processed within 1-3 business days.
✔ Shipping Options: We offer standard and expedited shipping with tracking details provided.
✔ Delivery Time: Estimated delivery varies based on location and shipping method chosen at checkout.

4. Returns & Refunds

✔ 30-Day Return Policy: If you are not satisfied with your purchase, refer to our Refund and Returns Policy for details on returns and refunds.
✔ Damaged or Defective Items: Contact us immediately if you receive a damaged or incorrect product, and we will resolve the issue.

5. Promotions & Discounts

✔ Seasonal Sales & Offers: Discounts and promotions are valid for a limited time and cannot be combined unless stated.
✔ Coupon Codes: Must be applied at checkout; they cannot be added after an order is placed.

6. Customer Support

For any questions about your order, shipping, or payment, feel free to contact us:
📍 Address: 500 E Arizona Ave, Ruston, LA 71270, USA
📞 Phone: (318) 202-3054
📧 Email: info@crispevis.xyz

Thank you for shopping with UrbanHivez – your go-to destination for ultra-light, waterproof windbreakers! 🌎💙