Refund and Returns Policy

At UrbanHivez, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:
✔ Return Period: Items must be returned within 30 days of purchase.
✔ Condition: Products must be unused, unwashed, and in original packaging with tags attached.
✔ Proof of Purchase: A valid receipt or order confirmation is required.

2. Non-Returnable Items

❌ Items that are damaged due to misuse, improper care, or wear and tear are not eligible for returns.
❌ Final sale items and customized products are non-refundable.

3. Refund Process

Once your return is received and inspected, we will process your refund:
✔ Processing Time: Refunds are issued within 5-7 business days after approval.
✔ Refund Method: The amount will be refunded to your original payment method.
✔ Shipping Costs: Return shipping fees are non-refundable, unless the return is due to our error.

4. How to Initiate a Return

To start a return, please follow these steps:
1️⃣ Contact Us at info@crispevis.xyz with your order details.
2️⃣ We will provide you with a return authorization and shipping instructions.
3️⃣ Send your item to:
📍 UrbanHivez – 500 E Arizona Ave, Ruston, LA 71270, USA

5. Exchanges

If you need to exchange an item for a different size or color, please contact us at info@crispevis.xyz before sending your return.

6. Need Assistance?

For any questions or concerns, feel free to reach out:
📞 Phone: (318) 202-3054
📧 Email: info@crispevis.xyz

We value your trust and appreciate your business with UrbanHivez! 💙